Cincinnati Bell Business Analyst / Project Manager in Cincinnati, Ohio

Business Analyst / Project Manager

Cincinnati, OH

Job Purpose

The role of the Business Analyst / Project Manager (BA / PM) is to work closely with the business units to capture, consolidate, and communicate the project-related information to the vendor's IT staff. The BA / PM is critical in ensuring that the business requirements are appropriately defined, prioritized, and communicated to the fulfillment organization (Vendor IT Staff, Internal Development Staff, etc.). Additional responsibilities include ensuring technical and operational performance, data integrity, and that operational business needs are met by the system. As the business needs change, this position must identify the plans for enhancing the application and ensure that high profile, high risk projects are implemented on time, within budget, and with the level of excellence required to meet customer expectations. This position should also focus on ways to implement process improvements for the benefit of the organization. This position is responsible for the attainment of short and long-term goals necessary to provide information systems/applications that involve a number of technologies and support key business functions. Through the projects and support provided to the business, the Business Analyst / Project Managers will help the company to achieve the goals and objectives of the business. This position will manage the work of vendors and various subject matter experts.

Essential Functions

•Support Business Unit organizations on new systems development, major enhancements, satisfying day to day requests, and accomplishing their IT objectives in general. Proactively develop or coordinate development efforts of others to implement information systems solutions to solve business problems (70%)

•Ensure that the application meets the operational business needs.

•Establish business plans for the system to support changes in business strategy or operations.

•Project-manage efforts for these enhancements that improve and upgrade the system.

•Provide recommendations, requirements development, and project management on information systems solutions.

•Complete requirements definition and system specifications, including: gathering user input, defining business needs, analyzing alternatives, performing acceptance testing, and supporting users with training as needed.

•Analyze application components to ensure online screens, databases, interfaces, files and reports function appropriately to ensure data integrity and operational performance.

•Approve requests from personnel across the company for assistance with IT issues: problems acquiring data, ideas for enhancements, application of technology, and general support (15%)

•Manage consultants and development vendors in both maintenance and new project development activities. (15%)


Bachelor's degree or equivalent combination of experience and education


•At least 8 years work experience

•Management or administration of CBT information systems or similar functions at another company.

•Experience or demonstrated ability to provide customer oriented IT support and consultative services to internal clients

•Experience with the particular business process/function/data that the assigned system(s) support.

•Experience analyzing and implementing IT projects in a team environment

•Management of consultants / vendors

•Experience with the IT systems development life cycle processes on a multi-user system, including:

•development and execution of test plans and cases

•development of system and user documentation

•development and completion of requirements analysis/process flow design


May supervise non-exempt employees

May supervise contract employees (System Development Vendors and Consultants)

Disability Accommodation

Cincinnati Bell and CBTS are Equal Employment Opportunity / Affirmative Action employers and we provide reasonable accommodations for qualifying individuals with disabilities and disabled veterans in our job application and interview procedures. If you would like to request an ADA accommodation for any part of the application and/or interview process, please contact our HR Compliance Department at(513) 841-6310or send an email to If you should have any difficulty, you may

use our alternative methods to express your interest in employment. A wonderful career awaits you!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color,

religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.