Cincinnati Bell Jobshttp://cincinnatibell.jobs2012-02-22 14:40:32USACincinnatiCincinnati Bell is looking for highly motivated sales people who are goal oriented with exceptional customer service skills. As an Outbound Telesales representative, you will make outbound calls to current Cincinnati Bell customers with the primary objective of retaining current business while obtaining incremental sales to meet productivity metrics through various outbound campaigns. Additionally, individuals who are selected to join our elite team will also gain valuable knowledge of our products and services through initial and ongoing training. The individual will make outbound calls to a pre-defined list of customers to retain or upgrade existing services while adding new products to their account and identifying customer needs with the intent of promoting and selling bundled solutions (i.e. local phone service, wireless, high-speed internet, fiber products, etc.). More so, the individual will schedule onsite customer appointments, such as installation or repair services, and provide follow up calls to ensure customer satisfaction. The candidate will utilize internal technology to generate sales and customer service orders while resolving customer concerns or researching billing issues. Minimum requirements: Must have a High School diploma or General Education Degree (GED) - Bachelor's Degree is preferred. Must be at least 18 years of age, must be able to work 40 hours a week and work shifts between the hours of 10:00 AM -- 8:45 PM (Monday through Friday) and 10:00 AM to 6:00 PM (Saturday). Preferred Qualifications: our most successful Outbound Telesales representatives have some or all of the following skills and/or experience: 2-5 years sales experience demonstrated success in a competitive outbound sales environment, demonstrated success in a customer service position; preferably in a call center environment. Exhibit a high level of leadership and problem solving skills with excellent oral and written communication skills. After the completion of training, outbound representatives must have advanced knowledge of PC programs, Cincinnati Bell products and intranet use of Cincinnati Bell applications. Lastly, the candidate must have satisfactory sales performance and attendance in previous position(s). Compensation and benefits: salary plus uncapped monthly commission and additional incentives available based on sales contests. Career advancement: learn valuable skills to prepare you for other positions or management opportunities within Cincinnati Bell. Candidates receive paid training and will be eligible for discounts on Cincinnati Bell products and services; full Medical, Dental, Vision, Life, AD&D insurance, 401(k) savings plan, paid company holidays, sick days and PTO is provided.United StatesCincinnati Bell2011-11-11 21:31:46OhioOHCincinnati, OH24831156http://cincinnatibell.jobs/xml/24831156/jobUSACincinnatiRetail Communication Consultants report to the Store Manager and are responsible for representing Cincinnati Bell's brand equity in a retail setting with a high level of quality service that exceeds the customer expectations. Communications Consultants are the personal representatives of Cincinnati Bell to every customer who comes into the store. This position carries the responsibility of presenting a positive, friendly, professional and knowledgeable image to the Cincinnati Bell customer. This position is evaluated by the ability to exceed the customer's expectations by delivering a value-added communications consulting service. The region includes the following stores/locations: Kenwood, Hyde Park, Florence, Crestview Hills,Eastgate, Atrium, Western Hills, Northgate, Bridgewater Falls, andWest Chester. You must be willing and able to work in any of these locations to be considered for this position. How will you become a top-performing Retail Communication Consultant? X Assess the customer's needs and provide optimal communication solutions that meet their needs. X Take ownership of thoroughly understanding the features and benefits of all services and products offered, including bundles and new products and services offered. X Thoroughly understand all aspects of the store POS system, including sales order entry, returns, exchanges, cash management reports, inventory management and reports and other applications as they may be developed X Demonstrate superior team skills that lead and support other team members in our mission to serve the customer and operate a highly professional store operation X Attain sales and service goals as defined by store manager and customer feedback X Successfully demonstrate a superior application of all training provided. X Provide consistent documented customer sales and follow up. X Understand competitor strategies to maintain a competitive advantage What's in it for you? X Income Potential: Base + Accelerated Commission Plan X Represent an Award-Winning Organization X Career Pathing: Management, B2B Sales, Marketing, Training, and more! X Incentive Programs: vacations, cash rewards, and other fun incentives X Extensive Benefit Package: affordable medical/vision/dental, and Tuition Reimbursement! Required Experience: X High school diploma or equivalent required; Associates degree or Bachelor's degree preferred X 1 to 2 years relevant telecommunications, sales, and customer service experience desired X Superior Listening skills X Technical Skills: Able to absorb demonstrate a thorough understanding of a broad range of products, services, procedures and systems X Superior consultative selling skills, needs assessment skills, problem solving skills and integrative thinkingUnited StatesCincinnati Bell2011-12-01 23:37:41OhioOHCincinnati, OH25144126http://cincinnatibell.jobs/xml/25144126/jobUSACincinnatiInside Sales Representative Internal Job Title: Sales Consultant - Residential Markets About the Opportunity Cincinnati Bell is looking for highly motivated sales people who are commission driven and goal oriented for this high growth potential position. As a Sales Representative, you will respond to inbound residential customer calls with a focus on selling and servicing broadband internet, Direct TV®, wireless, and home security systems among a range of other products. You will also: Provide customers with basic in-home communications services such as home phone, long distance and wireless/mobile service, and identify opportunities to up-sell premium products, including: broadband internet, home security systems, fiber optics (FiOptics), and Direct TV®. Resolve common customer service issues such as billing and toll inquiries and process requests for new or changed services. Schedule onsite customer appointments such as installation or repair services, and provide follow up to ensure customer satisfaction. Utilize internal technology to generate sales and customer service orders, dispatch technicians and adjust billing. Minimum Requirements Must have a High School diploma or General Education Degree (GED) Must be at least 18 years of age Must be able to work a shift between the hours of 7AM - 7PM Monday thru Saturday in our call center facility. Preferred Qualifications Our most successful Sales Representatives have some or all of the following skills and/or experience: Ability to meet or exceed sales quota Thrive in a commission based selling environment Business-to-consumer sales including retail sales Sales closing ability Competitive, goal oriented mindset, with desire to succeed Experience in a high volume inbound call center environment PC skills such as Web, MS Windows, and DOS based applications Ability to communicate clearly, professionally, and efficiently Benefits - What's in it for you? Starting base wage of $12.80 Uncapped commission with monthly target of at least $300 Paid classroom training Discounts on Cincinnati Bell products & services Medical, dental, vision, life, and AD&D insurance 401(k) retirement plan with company match Paid company holidaysUnited StatesCincinnati Bell2011-10-07 20:25:34OhioOHCincinnati, OH24104990http://cincinnatibell.jobs/xml/24104990/jobUSACincinnatiThe duties of a Credit and Collections Specialist include inbound and outbound collections calls and/or correspondence in a fast paced, goal oriented collections department. Essential Functions (20%) Customer Service High volume calls to and from assigned delinquent customers. Resolution of customer disputes regarding payment /balances. Provide excellent and considerate customer service Make decisions based on credit worthiness regarding extension of credit including restriction, denial, restoral, and disconnection of service. Meet defined metrics and goals Manage accounts in Credit Authorization Database to assure credits are issued in a timely manner Document and ensure accurate and timely completion of customer requests (10%) Issue service orders via the appropriate order systems Update accounts as a result of collection activity Non complex and complex order activity for bankruptcy, basic termination charges, and other contractual agreement charges Complex service orders to activate CBT services /equipment and to generate billing Process disconnect orders, new service orders, record orders, change orders, and complex orders to add trunks, and T1 orders. Resolve errors / problems that may prevent assignment, design, or translation of service orders (30%) Provide reconciliation of Collections function: Process customer refunds Process and review account adjustments Resolve client discrepancies / short payments Process and monitor account adjustments and small balance write offs Process and balance credit card payment, investigate credit card disputes with banks and customers (5%) Analyzing business reports including financial statements Verify financial status of seriously delinquent accounts Investigate and resolve fraud accounts; responsible for correspondence research and customer resolution that is received. Assist with customer complaints received by other departments. (25%) Serve as liaison between other departments to resolve collection issues. Enlist efforts of sales and senior management when necessary. Assist with identifying past due accounts and coordinate with department to resolve days sales outstanding. Follow up and communicate with sales department on timely basis. Establish and maintain working relationship with service providers and sales. Follow up with Accounting when investigating Internet /electronic check payment. (5%) Interface with outside collections agency regarding payments, adjustments, disputes and litigation approval. Provide corrected information for updating customer credit file through the National Credit Bureau. (5%) Participate in the identification of problem areas and process improvement to accelerate the collection. Education Four years of High School or equivalent Experience /Background 3 to 5 years Previous Job Experience 3-5 years of commercial collections experience in a goal oriented environment Special Knowledge /Skills / Abilities Excellent research and negotiation skills Knowledge of billing and collections proceduresUnited StatesCincinnati Bell2012-01-10 19:04:14OhioOHCincinnati, OH25805302http://cincinnatibell.jobs/xml/25805302/jobUSACincinnatiThe Field Sales Representative position is commission & base pay position responsible for selling as an Outside Field Rep through Residential Door-to-Door activity, lead lists, door hangers, new areas launched by Cincinnati Bell, and other outside sales programs. The candidate will provide a high level of quality service, excel in needs assessment and consultative selling, and have a thorough understanding of the products and services offered by Cincinnati Bell. The Field Sales Rep must be a self-motivator, able to work with minimal supervision, and be able to effectively educate customers about Cincinnati Bell's Local & Long Distance, High Speed Internet, and Wireless services. Essential Job Functions: - Assess the customer's needs and provide optimal communication solutions and applications from our product and service line that meets their needs - Take ownership of thoroughly understanding the features and benefits of all services and products offered, including bundles and new products and services offered - Take ownership for knowing about and understanding our promotional offers and geography of areas of concentration - Take ownership for understanding the systems that support and qualify customers for our products and services - Attain sales, service and productivity metrics - Provide consistent documented customer sales and follow up - Successfully demonstrate a superior application of all training provided Requirements: - High school diploma or equivalent is required - 1-2 years of related work experience - Evening and weekend work is required - Valid drivers license is required - Outstanding organizational and time management skills - Superior listening skills - Ability to absorb and demonstrate a thorough knowledge of a broad range of products, services, procedures and systems - Superior consultative selling, needs assessment and problem solving skills and integrative thinking - Knowledge of consumer telecommunications is a plus What's in it for you? - Unlimited Income Potential: base salary plus commissions - Represent an Award-Winning Organization - Advance Your Career: company-wide career pathing and development - Incentive Programs: vacations, cash rewards, and other fun incentives - Extensive Benefit Package: affordable medical/vision/dental, flexible spending accounts and much more!United StatesCincinnati Bell2011-12-15 20:07:28OhioOHCincinnati, OH25386446http://cincinnatibell.jobs/xml/25386446/jobUSACincinnatiCincinnati Bell- Inside Sales Positions About the Opportunities Cincinnati Bell is looking for highly motivated sales people who are commission-driven and goal-oriented for high growth potential positions. As a Cincinnati Bell sales employee, you will handle customer calls with a focus on selling and servicing broadband internet, Direct TV, wireless, home security systems, Fi-Optics, among a range of other products. Working in a sales-centric call center environment, you will also: *Provide customers with basic communications services such as home phone, long distance and wireless/mobile service, and identify opportunities to up-sell premium products, including: broadband internet, home security systems, FiOptics, and Direct TV.*Resolve common customer service issues such as billing and toll inquiries and process requests for new or changed services.*Schedule onsite customer appointments such as installation or repair services, and provide follow up to ensure customer satisfaction.*Utilize internal technology to generate sales and customer service orders, dispatch technicians and adjust billing. Minimum Requirements *Must have a High School diploma or General Education Degree (GED)*Must be at least 18 years of age*Must be able to work 1st or 2nd shifts *Preferred Qualifications Our most successful sales employees have some or all of the following skills and/or experience: *Ability to meet or exceed sales quota *Thrive in a commission based selling environment*Business-to-consumer sales including retail sales*Sales closing ability*Competitive, goal oriented mindset, with desire to succeed*Experience in a high volume inbound call center environment*PC skills such as Web, MS Windows, and DOS based applications *Ability to communicate clearly, professionally, and efficiently Benefits - What's in it for you?*Base wage of at least $12.80 per hour*Uncapped commission *Incentive Programs: cash rewards, great prizes and other fun incentives*Paid classroom job-related training *Paid company holidays*Extensive Benefit Package: affordable medical/vision/dental, 401K match, paid time off, and more*Discounts on Cincinnati Bell products and services *Numerous career opportunities available in sales or other departments *Represent an Award-Winning Organization*Access to Corporate Training: develop your skills and take advantage of a variety of training programs Minimum Requirements *Must have a High School diploma or General Education Degree (GED)*Must be at least 18 years of age*Must be able to work 1st or 2nd shifts *Preferred Qualifications Our most successful sales employees have some or all of the following skills and/or experience: *Ability to meet or exceed sales quota *Thrive in a commission based selling environment*Business-to-consumer sales including retail sales*Sales closing ability*Competitive, goal oriented mindset, with desire to succeed*Experience in a high volume inbound call center environment*PC skills such as Web, MS Windows, and DOS based applications *Ability to communicate clearly, professionally, and efficiently Benefits - What's in it for you? *Base wage of at least $12.80 per hour*Uncapped commission *Incentive Programs: cash rewards, great prizes and other fun incentives*Paid classroom job-related training *Paid company holidays*Extensive Benefit Package: affordable medical/vision/dental, 401K match, paid time off, and more*Discounts on Cincinnati Bell products and services *Numerous career opportunities available in sales or other departments *Represent an Award-Winning Organization*Access to Corporate Training: develop your skills and take advantage of a variety of training programsUnited StatesCincinnati Bell2011-04-11 19:31:41OhioOHCincinnati, OH20646356http://cincinnatibell.jobs/xml/20646356/jobUSACincinnatiAutoCAD Clerk Cincinnati,OH Internal Title: Fiber/POTS Held Service Order Clerk (Tier 2) Primary Duties •Design basic work orders to resolve pending telephone service orders •Investigate and resolve telephone and fiber service orders that are held due to lack of facilities •Work with other departments (Engineering, Field Operations, Business/Residence Service Center, etc.) to resolve discrepancies that are interfering with the completion of service orders •Update work orders, records and databases using various systems Experience / Background •Associates degree in civil, mechanical or electrical engineering preferred •Understanding of basic engineering principles •Experience using Microstation or AutoCAD •Experience reading and designing service/work orders Work Environment •Work schedule includes weekdays and weekends, with overtime as needed •Work is performed at a workstation in a team environment and requires frequent use of a computer and telephone •On-the-job training relating to company specific practices and processes will be provided Equal Opportunity / Affirmative Action EmployerUnited StatesCincinnati Bell2012-01-23 20:18:25OhioOHCincinnati, OH26048565http://cincinnatibell.jobs/xml/26048565/jobUSACincinnatiApplication Analyst II Cincinnati,OH Job Purpose This position is responsible for support, testing and administration responsibilities necessary for single or multiple business application(s), residential product offerings, and/or operations support system(s). These responsibilities include ensuring technical and operational performance, hardware and software testing and support, and that operational business needs are met by the products being evaluated. As the business needs change, this position must identify changes required to enhance the application and hardware with the level of excellence required to meet customer expectations. This position is responsible for the attainment of short and long-term goals necessary to provide testing and support for certain information systems/applications that involve a number of technologies and support key business functions including, but not limited to Customer Care, Provisioning, Residential and Business Product offerings, Hardware Testing and Support, Vendor Relations, etc. Essential Functions · Complete requirements definition and system specifications. This will involve gathering user input, defining business needs, performing acceptance testing, implementing changes, and supporting users with training. · Ensure that the application or hardware meets the operational business needs and ensure that the system can support changes in business strategy or operations. · Analyze application or hardware components to ensure all aspects of a product’s functionality (hardware and software interfaces, performance, quality, etc.) function appropriately to ensure operational and technical performance. · Support users and field technicians in problem analysis and resolution, set system and production schedules. Education · Two years of College/Technical School resulting in an Associate's Degree or equivalent Previous Job Experience · Knowledge of systems development life cycle activities · Experience with particular business process/function/data that the system supports · Knowledge of requirements analysis/process flow design · Knowledge of testing processes · Development of documentation that is clear and concise Special Knowledge / Skills / Abilities · Analytical skills and ability to translate user needs into application and hardware requirements · Working knowledge of hardware and software platforms, vendors, and products · Teamwork and time management skills · Strong written and verbal communication skills · A+ Certification preferred · MCSE Certification preferred · CCNA preferredUnited StatesCincinnati Bell2012-02-03 20:19:24OhioOHCincinnati, OH26303214http://cincinnatibell.jobs/xml/26303214/job