Cincinnati Bell Jobshttp://cincinnatibell.jobs2012-05-20 13:13:03.073962USACincinnatiDeveloper III Cincinnati,OH Job Purpose This position will perform development tasks for designated IT projects and applications including but not limited to Web-based application development, database design and development and custom application development. The position is also responsible for maintaining critical operational application systems that support the business. Essential Functions •Serve as development resource on new development efforts or enhancements to existing applications / software systems (70%) ◦Work with IT managers/Application Administrators on new development, enhancements or maintenance for existing custom-developed applications or packaged software. ◦Program, test, debug and document software applications. ◦Application prototyping ◦Develop test cases, scenarios and scripts to ensure application quality, as well as develop all online help and documentation. ◦Support change management for all source and deliverables. ◦Construct reusable, logical code using standard conventions and best practices. ◦Assist in the preparation of detailed designs from pre-approved requirements for programs, modules, and/or routines, including complete documentation; ◦Develop realistic schedules and cost estimates for software development tasks; ◦Participate in development and documentation of software process definition, implementation methods and practices for process and product control; ◦Assist in establishment of policies and procedures for control and release of software components ◦Support configuration management, independent testing, technical documentation, training, and maintenance activities related to software development; ◦May be required to develop custom interfaces among existing or new systems/applications •Participation on project teams as technical or development resource. (20%) •Work with IT Architecture Standards and Planning in identifying and participating in infrastructure and process improvements. (10%) Education: Bachelors degree or equivalent Experience: 3-5 years of Oracle/PeopleSoft experience, HCM application preferred Skills/Abilities Proficiency with SQL, SQR, PeopleCode, PeopleTools Project management experience Applied knowledge of application design and development Environment: No supervisory responsibilities; may work under the direction of a senior or lead developer2012-05-10 20:07:24United StatesCincinnati BellOhio12980OHCincinnati, OH28611598http://cincinnatibell.jobs/xml/28611598/jobUSACincinatiOutside Plant Technician Cincinati,OH About the Opportunity Cincinnati Bell is looking for independent, hard-working individuals who enjoy working directly outside of an office environment to construct, install and maintain outside telecommunications equipment. You will also have the unique opportunity to: •Work with heavy-duty power equipment and hand tools such as compressors, pumps, blowers, hydraulic diggers, and hydraulic aerial lifts to dig holes and set telephone poles, place cables and conduit in the ground and run wire from pole to pole •Bend and shape large calbes, coil case stubs or apparatus stubs while working aloft on poles/ladders, in truck-suspended buckets or in manholes. •Attach or dismantle aerial and underground wire and associated hardware to cables, buildings or poles •Prepare manholes for a safe working environment, including testing for gas, clearing debris or removing water Minimum Requirements •Must have at least a High School diploma or General Education Degree (GED) •Must be at least 18 years of age •Must be able to distinguish colors •Must have a valid driver’s license and a clean driving record •Must be able to secure and maintan a valid Commercial Drivers License (CDL-A) •Must be able to work various weekday, weekend and evening shifts as needed •Must be able to work overtime and be available for emergency call-outs •Must be willing to work in various settings both inside and outside, i.e. manholes, telephone poles and hydraulic lift buckets •Must meet physical and safety requirements of the job according to OSHA and Company policy Preferred Qualifications Our most successful Outside Plant Technicians have some or all of the following skills and/or experience: •Experience using heavy duty power equipment and hand tools •Experience placing poles and outside telecommunications cables •Laptop/Tablet PC skills such as Web, MS Windows, and DOS based applications •Ability to communicate clearly, professionally, and efficiently Benefits – What’s in it for you? •Starting wage of $16.40 an hr •Paid classroom and on-site training, including classes in safety and equipment usage •Discounts on Cincinnati Bell products & services •Medical, dental, vision, life, and AD&D insurance •401(k) retirement savings plan with company match •Paid company holidays Equal Opportunity / Affirmative Action Employer2012-05-09 20:15:26United StatesCincinnati BellOhio12979OHCincinati, OH28580494http://cincinnatibell.jobs/xml/28580494/jobUSACincinnatiTechnical Support Technician Cincinnati,OH Internal Job Title: eVolve Tier II Support Technician Job Purpose This position reports to the Manger of Evolve Operations and has the overall responsibility for providing technical support and repair for Cincinnati Bell Any Distance Evolve VoIP products. The qualified candidate is accountable for delivering a high quality of service and support to a diversified set of customers across multiple segments of the organization, including Sales, Strategic Care & Engineering. Proven experience in a Repair/ Provisioning role is required. Essential Functions Primary escalation contact for customer reported trouble (30%) Designing and configuring networking equipment (Routers/Switches) (25%) Works with carriers, vendors, and other parties to isolate and resolve customer or network impairments (10%) Work as part of the Evolve Technical Support team, monitoring, and testing LAN, WAN, Internet & VoIP services (10%) Act as an afterhours escalation point 24/7/365 in a rotational basis (10%) Entering and resolving maintenance and repair trouble tickets in various systems (5%) Working with Engineering and field technicians to resolve maintenance and repair problems (5%) May be required to cross-train others (5%) Education and Experience Four years of College resulting in a Bachelor's Degree or equivalent 2 - 3 years relevant work experience Special Skills /Abilities Excellent support and communication skills including, conflict resolution, and interpersonal skills with customers and employees Working understanding of IP Subnetting and data networking infrastructure Thorough knowledge of Cincinnati Bell’s basic network architecture, including those network elements typically used to provide the services supported in this process Working understanding of SIP signaling General to advanced understanding of Cisco IOS (CCENT, CCNA, CCNA Voice, CCNP) General knowledge of Broadsoft and their platforms Understands detailed customer service processes to assure speed and quality of repair Ability to professionally manage multiple repair projects, customers, and timelines concurrently, often in pressure situations Must be skilled in turn up and the maintenance of routers, switches, VoIP phones, and other CPE elements used in data networking Demonstrated desire for self-directed education regarding IT, IP and VoIP technologies No supervisory responsibilities Equal Opportunity / Affirmative Action Employer2012-05-05 20:38:11United StatesCincinnati BellOhio12975OHCincinnati, OH28467415http://cincinnatibell.jobs/xml/28467415/jobUSACincinnatiRetail Communication Consultants report to the Store Manager and are responsible for representing Cincinnati Bell's brand equity in a retail setting with a high level of quality service that exceeds the customer expectations. Communications Consultants are the personal representatives of Cincinnati Bell to every customer who comes into the store. This position carries the responsibility of presenting a positive, friendly, professional and knowledgeable image to the Cincinnati Bell customer. This position is evaluated by the ability to exceed the customer's expectations by delivering a value-added communications consulting service. The region includes the following stores/locations: Kenwood, Hyde Park, Florence, Crestview Hills, Eastgate, Atrium, Western Hills, Northgate, Bridgewater Falls, and West Chester. You must be willing and able to work in any of these locations to be considered for this position. How will you become a top-performing Retail Communication Consultant? X Assess the customer's needs and provide optimal communication solutions that meet their needs. X Take ownership of thoroughly understanding the features and benefits of all services and products offered, including bundles and new products and services offered. X Thoroughly understand all aspects of the store POS system, including sales order entry, returns, exchanges, cash management reports, inventory management and reports and other applications as they may be developed X Demonstrate superior team skills that lead and support other team members in our mission to serve the customer and operate a highly professional store operation X Attain sales and service goals as defined by store manager and customer feedback X Successfully demonstrate a superior application of all training provided. X Provide consistent documented customer sales and follow up. X Understand competitor strategies to maintain a competitive advantage What's in it for you? X Income Potential: Base + Accelerated Commission Plan X Represent an Award-Winning Organization X Career Pathing: Management, B2B Sales, Marketing, Training, and more! X Incentive Programs: vacations, cash rewards, and other fun incentives X Extensive Benefit Package: affordable medical/vision/dental, and Tuition Reimbursement! Required Experience: X High school diploma or equivalent required; Associates degree or Bachelor's degree preferred X 1 to 2 years relevant telecommunications, sales, and customer service experience desired X Superior Listening skills X Technical Skills: Able to absorb demonstrate a thorough understanding of a broad range of products, services, procedures and systems X Superior consultative selling skills, needs assessment skills, problem solving skills and integrative thinking2012-05-04 18:19:05United StatesCincinnati BellOhio2000013555410OHCincinnati, OH28436215http://cincinnatibell.jobs/xml/28436215/jobUSACincinnatiNational Account Manager Cincinnati,OH Job Purpose This position reports to the National Sales Director. The Account Manager manages all aspects of the sales process to specific customers within the National Account vertical and plays a key role in the Business Sales process at CBT. The position is the primary contact for all face-to-face, proactive sales efforts for a variety of complex and newly emerging products and services for a defined segment of large regional, national and/or global business customers. Customer satisfaction as well as financial performance of a specific number of accounts within the National Account vertical will directly relate to the performance of the Account Manager. The successful Account Manager will develop and utilize sales plans and strategies to economically reach sales goals. Essential Functions •Focusing sales activities on a defined group of large regional, national and/or global business customers who are strategically important to CBT. Conducts account planning activities to ensure customer product/service goals and objectives attained. Primary interface with National Account customers within assigned account base (module) to further develop sales plans into actual closed sales. Developing sales (account) plans, positioning with customers, understanding customer needs, designing solutions, presenting proposals and closing sales. Following overall segment sales strategies as well as specific account sales strategies in order to achieve all assigned sales objectives. Attaining assigned sales commitment including: protection of revenue base, generation of new revenues and ensuring customer satisfaction. Advocating customer needs with other CBT processes in order to develop new sales opportunities. (70%) •Ensuring the accurate ordering and installation of services and products for assigned customer base. Completely understand and communicate competitor's strategies, strenghts and vulnerabilities and utilize to meet sales objectives. Effectively and efficiently working with sales support resources in order to meet customer needs and requirements. (15%) •Developing/maintaining in depth levels of product/service expertise. (15%) Education Bachelor's Degree or equivalent Experience 6 - 7 years experience Skills/Abilities •Prior training/experience in the telecommunications field, especially in the areas of data, voice, video, wireless and/or image communications •Strong sales skills and proposal generation experience required No supervisory responsibility Equal Opportunity / Affirmative Action Employer2012-05-02 20:21:36United StatesCincinnati BellOhio12969OHCincinnati, OH28337329http://cincinnatibell.jobs/xml/28337329/jobUSACincinnatiAccount Manager - Majors Cincinnati,OH Job Purpose This position reports to the Sales Manager. The Account Manager manages all aspects of the sales process to specific customers within the assigned market segment that relate to maintaining and growing existing accounts. The Account Manager plays a key role in the Business Sales process at CBT. The position is the primary contact for all face-to-face, proactive sales efforts for a variety of complex and newly emerging products and services for a select segment of existing business customers. Customer satisfaction as well as financial performance of a specific number of accounts within an assigned market segment will directly relate to the performance of the Account Manager. The successful Account Manager will develop and utilize sales plans and strategies to economically reach sales goals. Essential Functions Functional responsibilities are focused on sales activities for a group of business customers which are strategically important to the company, including: •Conducts account planning activities to ensure customer product/service goals and objectives attained. •Primary interface with business customers within assigned account base (module) to further develop sales plans into actual closed sales. •Developing sales (account) plans, positioning with customers, understanding customer needs, designing solutions, presenting proposals and closing sales. •Following overall segment sales strategies as well as specific account sales strategies in order to achieve all assigned sales objectives. •Ensuring the accurate ordering and installation of services and products for assigned customer base. •Attaining assigned sales commitment including: protection of revenue base, generation of new revenues and ensuring customer satisfaction. •Advocating customer needs with other company processes in order to develop new sales opportunities. •Completely understand and communicate competitor’s strategies, strengths and vulnerabilities and utilize to meet sales objectives. •Developing/maintaining in depth levels of product/service expertise. •Effectively and efficiently working with sales support resources in order to meet customer needs and requirements. Education Bachelor's Degree or equivalent Experience 3 -5 years experience Skills/Abilities •Prior training/experience in the telecommunications field, especially in the areas of data, voice, video, wireless and/or image communications •Strong sales skills and proposal generation experience required Supervisory Responsibility Manages subordinate management employee(s) Equal Opportunity / Affirmative Action Employer2012-05-02 20:21:36United StatesCincinnati BellOhio12959OHCincinnati, OH28337330http://cincinnatibell.jobs/xml/28337330/jobUSACincinnatiJob Purpose The Sales Manager for Telesales reports to the Channel Manager for Outbound Telesales and is responsible for the sales and retention attainment of the individual employees within the Telesales group. The primary responsibility of this position is to coach, develop, monitor, manage and provide support to the Telesales group in order to maximize productivity. Education Minimum High School diploma or GED; Bachelor's degree or equivalent preferred Experience / Background * 2 to 3 years relevant business experience * Call Center Operations * Coaching/Supervisor experience * Previous sales experience Special Knowledge / Skills / Abilities * Thorough understanding of all aspects of the multiple ordering systems Telesales reps utilize and the required process for each application * Ability to provide documentation and notate customer accounts to support sales and service follow-up * Demonstrates excellent customer contact skills through oral and written communication * Proven leadership and accountability within a team setting * Effective multi-tasking with the ability to follow up on open items accordingly * Strong computer skills with the ability to navigate through multiple systems to provide solutions to customer inquiries, sales or concerns Supervisory Responsibilities Leads work teams (assigns, coordinates, and checks work) for employees performing similar work2012-05-01 18:21:56United StatesCincinnati BellOhio2000013490710OHCincinnati, OH28302280http://cincinnatibell.jobs/xml/28302280/jobUSACincinnatiSwitching and Transport Surveillance Technican Cincinnati,OH Switching and Transport Surveillance Technician About the Opportunity Cincinnati Bell is looking for self-motivated, hard-working individuals who enjoy working in a team environment to monitor, test and repair voice and transport system issues. As a member of the Network Operations Group, other primary duties for this role include: •Monitoring security, fire, PBX and others alarms and responding to network element issues, including central office switches, video, wireless and voicemail systems •Tracking and monitoring voice and transport system parameters •Responding to network system outages and emergency service conditions while following established procedures and protocols •Responding to 911 emergency security requests •Assisting and maintaining the 911 network •Collaboratively working with field technicians and other company personnel to identify, assess and resolve central office switch and transport issues (hardware and software) •Answering Cincinnati Bell emergency lines (e.g., Amber Alerts) and respond using established procedures •Generating and tracking network services information for dispatching, reporting and compliance purposes Minimum Requirements •Must have an Associate's degree or equivalent in a related technical field •Must be at least 18 years of age •Must be able to work 8 hour shifts any time of the day, any day of the week •Must be available to work overtime and for emergency call-outs •Must meet physical and safety requirements of the job according to OSHA and Company policy Preferred Qualifications Our most successful Switching and Transport Surveillance Technicians have some or all of the following skills and/or experience: •Experience working with Alcatel-Lucent and/or Nortel Switching systems •Experience working with SONET networks •Basic system analysis and troubleshooting skills for landline, wireless and transport network elements •Customer service skills •Proficient PC skills using Web, MS Windows, and DOS based applications •Ability to communicate clearly, professionally, and efficiently, especially in emergency situations2012-04-27 19:23:11United StatesCincinnati BellOhio12955OHCincinnati, OH28239190http://cincinnatibell.jobs/xml/28239190/jobUSACincinnatiNetwork Engineer I Cincinnati,OH Network Engineer About the Opportunity Cincinnati Bell is looking for self-motivated, hard-working individuals who enjoy working in a team environment to develop, administer and support the network portions of our data and internet products. This position has a direct impact on our customers' perceptions of the quality and value of our data and internet products. As a member of the Network Engineering team, other primary duties for this role include: Providing network administration (40%) Assisting in the implementation of network designs that deliver performance, reliability and scalability (25%) Representing Network Engineering on cross-functional product/project teams, in the development, launch and administration of data services (20%) Partnering with Network Planning to manage growth plans by monitoring network performance and identifying capacity needs (10%) Cross-training other members of the Network Engineering team to broaden the knowledge base within the team (5%) Minimum requirements Four years of College resulting in a Bachelor's Degree or equivalent 3-5 years business experience, with a minimum of 2 years' hands-on experience in engineering and administering IP networks Must be at least 18 years of age Preferred Qualifications Previous duties as a network engineer, sales engineer and/or network designer Cisco Certifications such as CCNA, CCDA, CCNP or CCIE Experience leading cross functional teams Project management experience Experience with Telco provisioning processes Experience using network analysis, management and performance monitoring tools to evaluate product and service behaviors Working experience with troubleshooting tools such as traceroute, dig, tcpdump/snoop, and packet analysis applications Experience using Visio to creat detailed network diagrams In depth knowledge of TCP/IP Working knowledge of the configuration and maintenance of routers, hubs, bridges, and switches Working knowledge of DS3, T1, OC3, ATM, and DSL and other bandwidth link specifications and protocols Working knowledge of heterogeneous networking components along with knowledge of routing/ switching involving VLANs, ATM, Frame relay and optical carriers Good customer contact skills This position does not have any direct supervisory responsibilities. Equal Opportunity / Affirmative Action Employer2012-04-20 19:35:23United StatesCincinnati BellOhio12957OHCincinnati, OH28038046http://cincinnatibell.jobs/xml/28038046/jobUSACincinnatiNetwork Surveillance Data Technician Cincinnati,OH Network Surveillance Data Technician About the Opportunity Cincinnati Bell is looking for self-motivated, hard-working individuals who enjoy working in a team environment to monitor, test and repair data network services such as LAN, WAN, ADSL and Internet. As a member of the Data Network Group, other primary duties for this customer-facing role include: Monitoring alarms and responding to data network issues Activating and maintaining routers, bridges, hubs and other elements used in data networking Responding to network system outages and emergency service conditions while following established procedures and protocols Collaboratively working with field technicians and other company personnel to identify, assess and resolve network issues and customer complaints Entering and tracking data services information for dispatching, reporting and compliance purposes Minimum Requirements Must have an Associate's degree in a related field or equivalent Must be at least 18 years of age Must be able to work 8 hour shifts any time of the day, any day of the week Must be available to work overtime and for emergency call-outs Must meet physical and safety requirements of the job according to OSHA and Company policy Preferred Qualifications Our most successful Network Surveillance Data Technicians have some or all of the following skills and/or experience: Experience using routers, hubs, and bridges Experience working with UNIX operating systems Experience in implementing LANs, WANs and client/server architectures Experience with customer service Proficient PC skills using Web, MS Windows, and DOS based applications Ability to communicate clearly, professionally, and efficiently 2-year technical degree, CISCO certification, or equivalent work experience Benefits – What’s in it for you? Starting wage of $16.40 per hour Discounts on Cincinnati Bell products & services Medical, dental, vision, life, and AD&D insurance 401(k) retirement plan with company match Paid company holidays Equal Opportunity / Affirmative Action Employer2012-04-20 19:35:23United StatesCincinnati BellOhio12956OHCincinnati, OH28038047http://cincinnatibell.jobs/xml/28038047/jobUSACincinnatiCincinnati Bell is looking for independent, hard-working individuals who enjoy working directly with customers outside of an office environment to install, maintain and service a broad spectrum of our products & services. You will also have the unique opportunity to: *Provide customers with on-site installation, maintenance, and repair of local telephone, high speed internet/DSL, and fiber optic television/video services. *Create total customer satisfaction by resolving service issues and educating customers on the features and benefits of existing and available products and services. *Use laptop/tablet PC to review and interpret service orders, update and make corrections to orders, and activate or deactivate services. *Organize and prepare equipment prior to visiting the customer's premise, including testing the network to ensure availability and reliability. Minimum Requirements * Must have a High School diploma or General Education Degree (GED) * Must be at least 18 years of age * Must be able to distinguish colors * Must have a valid driver's license and a clean driving record *Must be able to work four -- 10 hour shifts between the hours of 10AM -- 9PM Monday through Sunday, and be available for emergency call-outs *Must be willing to work in various settings both inside and outside, i.e. attics, basements, crawl spaces, telephone poles *Must meet physical and safety requirements of the job according to OSHA and Company Policy Preferred Qualifications Our most successful Installation (Premise) Technicians have some or all of the following skills and/or experience: * Experience using a fusion splicer, RF meter, and DSL meter * Experience using a light source meter with a fiber optic network * Experience installing CAT-5, coaxial, and DSL cable * Experience with a GPON fiber optic network * Experience with customer service. * Background in television/video or home theater installation * Laptop/Tablet PC skills such as Web, MS Windows, and DOS based applications * Ability to communicate clearly, professionally, and efficiently * 2-year technical degree, certification, or equivalent work experience Benefits -- What's in it for you? * Starting wage of $13.25 an hr * Paid classroom and on-site training, including classes in safety and equipment usage * Discounts on Cincinnati Bell products & services * Medical, dental, vision, life, and AD&D insurance * 401(k) retirement plan with company match * Paid company holidays2012-04-03 22:50:29United StatesCincinnati BellOhio2000013025710OHCincinnati, OH27620075http://cincinnatibell.jobs/xml/27620075/jobUSACincinnatiThe Field Sales Representative position is commission & base pay position responsible for selling as an Outside Field Rep through Residential Door-to-Door activity, lead lists, door hangers, new areas launched by Cincinnati Bell, and other outside sales programs. The candidate will provide a high level of quality service, excel in needs assessment and consultative selling, and have a thorough understanding of the products and services offered by Cincinnati Bell. The Field Sales Rep must be a self-motivator, able to work with minimal supervision, and be able to effectively educate customers about Cincinnati Bell's Local & Long Distance, High Speed Internet, and Wireless services. Essential Job Functions: - Assess the customer's needs and provide optimal communication solutions and applications from our product and service line that meets their needs - Take ownership of thoroughly understanding the features and benefits of all services and products offered, including bundles and new products and services offered - Take ownership for knowing about and understanding our promotional offers and geography of areas of concentration - Take ownership for understanding the systems that support and qualify customers for our products and services - Attain sales, service and productivity metrics - Provide consistent documented customer sales and follow up - Successfully demonstrate a superior application of all training provided Requirements: - High school diploma or equivalent is required - 1-2 years of related work experience - Evening and weekend work is required - Valid drivers license is required - Outstanding organizational and time management skills - Superior listening skills - Ability to absorb and demonstrate a thorough knowledge of a broad range of products, services, procedures and systems - Superior consultative selling, needs assessment and problem solving skills and integrative thinking - Knowledge of consumer telecommunications is a plus What's in it for you? - Unlimited Income Potential: base salary plus commissions - Represent an Award-Winning Organization - Advance Your Career: company-wide career pathing and development - Incentive Programs: vacations, cash rewards, and other fun incentives - Extensive Benefit Package: affordable medical/vision/dental, flexible spending accounts and much more!2011-12-15 20:07:28United StatesCincinnati BellOhio2000011033510OHCincinnati, OH25386446http://cincinnatibell.jobs/xml/25386446/jobUSACincinnatiCincinnati Bell is looking for highly motivated sales people who are goal oriented with exceptional customer service skills. As an Outbound Telesales representative, you will make outbound calls to current Cincinnati Bell customers with the primary objective of retaining current business while obtaining incremental sales to meet productivity metrics through various outbound campaigns. Additionally, individuals who are selected to join our elite team will also gain valuable knowledge of our products and services through initial and ongoing training. The individual will make outbound calls to a pre-defined list of customers to retain or upgrade existing services while adding new products to their account and identifying customer needs with the intent of promoting and selling bundled solutions (i.e. local phone service, wireless, high-speed internet, fiber products, etc.). More so, the individual will schedule onsite customer appointments, such as installation or repair services, and provide follow up calls to ensure customer satisfaction. The candidate will utilize internal technology to generate sales and customer service orders while resolving customer concerns or researching billing issues. Minimum requirements: Must have a High School diploma or General Education Degree (GED) - Bachelor's Degree is preferred. Must be at least 18 years of age, must be able to work 40 hours a week and work shifts between the hours of 10:00 AM -- 8:45 PM (Monday through Friday) and 10:00 AM to 6:00 PM (Saturday). Preferred Qualifications: our most successful Outbound Telesales representatives have some or all of the following skills and/or experience: 2-5 years sales experience demonstrated success in a competitive outbound sales environment, demonstrated success in a customer service position; preferably in a call center environment. Exhibit a high level of leadership and problem solving skills with excellent oral and written communication skills. After the completion of training, outbound representatives must have advanced knowledge of PC programs, Cincinnati Bell products and intranet use of Cincinnati Bell applications. Lastly, the candidate must have satisfactory sales performance and attendance in previous position(s). Compensation and benefits: salary plus uncapped monthly commission and additional incentives available based on sales contests. Career advancement: learn valuable skills to prepare you for other positions or management opportunities within Cincinnati Bell. Candidates receive paid training and will be eligible for discounts on Cincinnati Bell products and services; full Medical, Dental, Vision, Life, AD&D insurance, 401(k) savings plan, paid company holidays, sick days and PTO is provided.2011-11-11 21:31:46United StatesCincinnati BellOhio2000010590510OHCincinnati, OH24831156http://cincinnatibell.jobs/xml/24831156/jobUSACincinnatiCincinnati Bell- Inside Sales Positions About the Opportunities Cincinnati Bell is looking for highly motivated sales people who are commission-driven and goal-oriented for high growth potential positions. As a Cincinnati Bell sales employee, you will handle customer calls with a focus on selling and servicing broadband internet, Direct TV, wireless, home security systems, Fi-Optics, among a range of other products. Working in a sales-centric call center environment, you will also: * Provide customers with basic communications services such as home phone, long distance and wireless/mobile service, and identify opportunities to up-sell premium products, including: broadband internet, home security systems, FiOptics, and Direct TV.* Resolve common customer service issues such as billing and toll inquiries and process requests for new or changed services.* Schedule onsite customer appointments such as installation or repair services, and provide follow up to ensure customer satisfaction.* Utilize internal technology to generate sales and customer service orders, dispatch technicians and adjust billing. Minimum Requirements * Must have a High School diploma or General Education Degree (GED)* Must be at least 18 years of age* Must be able to work 1st or 2nd shifts * Preferred Qualifications Our most successful sales employees have some or all of the following skills and/or experience: * Ability to meet or exceed sales quota * Thrive in a commission based selling environment* Business-to-consumer sales including retail sales* Sales closing ability* Competitive, goal oriented mindset, with desire to succeed* Experience in a high volume inbound call center environment* PC skills such as Web, MS Windows, and DOS based applications * Ability to communicate clearly, professionally, and efficiently Benefits - What's in it for you?* Base wage of at least $12.80 per hour* Uncapped commission * Incentive Programs: cash rewards, great prizes and other fun incentives* Paid classroom job-related training * Paid company holidays* Extensive Benefit Package: affordable medical/vision/dental, 401K match, paid time off, and more* Discounts on Cincinnati Bell products and services * Numerous career opportunities available in sales or other departments * Represent an Award-Winning Organization* Access to Corporate Training: develop your skills and take advantage of a variety of training programs Minimum Requirements * Must have a High School diploma or General Education Degree (GED)* Must be at least 18 years of age* Must be able to work 1st or 2nd shifts * Preferred Qualifications Our most successful sales employees have some or all of the following skills and/or experience: * Ability to meet or exceed sales quota * Thrive in a commission based selling environment* Business-to-consumer sales including retail sales* Sales closing ability* Competitive, goal oriented mindset, with desire to succeed* Experience in a high volume inbound call center environment* PC skills such as Web, MS Windows, and DOS based applications * Ability to communicate clearly, professionally, and efficiently Benefits - What's in it for you? * Base wage of at least $12.80 per hour* Uncapped commission * Incentive Programs: cash rewards, great prizes and other fun incentives* Paid classroom job-related training * Paid company holidays* Extensive Benefit Package: affordable medical/vision/dental, 401K match, paid time off, and more* Discounts on Cincinnati Bell products and services * Numerous career opportunities available in sales or other departments * Represent an Award-Winning Organization* Access to Corporate Training: develop your skills and take advantage of a variety of training programs2011-04-11 19:31:41United StatesCincinnati BellOhio2000006910510OHCincinnati, OH20646356http://cincinnatibell.jobs/xml/20646356/job