Retail Communication Consultants report to the Store Manager and are responsible for representing Cincinnati Bell's brand equity in a retail setting with a high level of quality service that exceeds the customer expectations. Communications Consultants are the personal representatives of Cincinnati Bell to every customer who comes into the store. This position carries the responsibility of presenting a positive, friendly, professional and knowledgeable image to the Cincinnati Bell customer. This position is evaluated by the ability to exceed the customer's expectations by delivering a value-added communications consulting service. The region includes the following stores/locations: Kenwood, Hyde Park, Florence, Crestview Hills,Eastgate, Atrium, Western Hills, Northgate, Bridgewater Falls, andWest Chester. You must be willing and able to work in any of these locations to be considered for this position. How will you become a top-performing Retail Communication Consultant? X Assess the customer's needs and provide optimal communication solutions that meet their needs. X Take ownership of thoroughly understanding the features and benefits of all services and products offered, including bundles and new products and services offered. X Thoroughly understand all aspects of the store POS system, including sales order entry, returns, exchanges, cash management reports, inventory management and reports and other applications as they may be developed X Demonstrate superior team skills that lead and support other team members in our mission to serve the customer and operate a highly professional store operation X Attain sales and service goals as defined by store manager and customer feedback X Successfully demonstrate a superior application of all training provided. X Provide consistent documented customer sales and follow up. X Understand competitor strategies to maintain a competitive advantage What's in it for you? X Income Potential: Base + Accelerated Commission Plan X Represent an Award-Winning Organization X Career Pathing: Management, B2B Sales, Marketing, Training, and more! X Incentive Programs: vacations, cash rewards, and other fun incentives X Extensive Benefit Package: affordable medical/vision/dental, and Tuition Reimbursement!
Required Experience: X High school diploma or equivalent required; Associates degree or Bachelor's degree preferred X 1 to 2 years relevant telecommunications, sales, and customer service experience desired X Superior Listening skills X Technical Skills: Able to absorb demonstrate a thorough understanding of a broad range of products, services, procedures and systems X Superior consultative selling skills, needs assessment skills, problem solving skills and integrative thinking
